Grievance Redressal

In compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and the Information Technology (Intermediary Guidelines) Rules, 2021, Erynoq Systems Private Limited has appointed a Grievance Officer to address your concerns.

Grievance Officer

How to Raise a Grievance

• Email the Grievance Officer at grievance@erynoq.store with your order number and a description of the issue.
• For general support, you may also write to support@erynoq.store.
• Please include any relevant photographs or screenshots so we can resolve your concern faster.

Our Commitment

• We acknowledge every grievance within 48 hours of receipt.
• We aim to resolve grievances within 30 days, as required under applicable law.
• You will receive a unique reference for each grievance and updates until it is closed.

Escalation

If you are not satisfied with the resolution, you may escalate to the National Consumer Helpline (1915) or the relevant consumer forum. We will cooperate fully with any such process.